Operational Compliance & Conduct

Preface

At GJS, we are committed to delivering reliable, professional services while operating with integrity, accountability and respect. 

The standards set out in this document reflect the way we expect everyone working with or on behalf of GJS to conduct themselves. These principles underpin our day-to-day operations and support the delivery of a consistent, high-quality service.

We are committed to:

  • Treating people with respect, fairness and professionalism
  • Maintaining safe working practices across all areas of our operations
  • Operating in a responsible and environmentally conscious manner
  • Conducting business with integrity, including fair dealing and ethical decision-making
  • Protecting information, assets and the reputation of the business

This policy applies to all individuals working with GJS, including employees, contractors, drivers and suppliers. All parties are expected to understand and uphold these standards.

Scope of This Policy

This policy applies to all individuals working for or on behalf of GJS, including employees, contractors, drivers and suppliers.

All parties are expected to adhere to the standards set out in this document and to operate in a manner that reflects the values and expectations of the business.

Operational Compliance

We maintain structured processes and controls to ensure consistency, reliability and compliance across all services.

Our approach includes:

  • Centralised job allocation and planning

  • Clear briefing and delivery instructions for all jobs

  • Real-time communication between operations and drivers

  • Monitoring and tracking of deliveries from collection through to completion

  • Structured escalation procedures where required

These processes ensure visibility, accountability and control across all deliveries.

Driver & Supplier Standards

We work with a trusted network of professional drivers and suppliers, ensuring that all parties operate to appropriate standards.

This includes:

  • Verification of driving licences and right to work

  • Appropriate and up-to-date insurance cover

  • Vehicles are maintained to a safe and roadworthy standard

  • Allocation of suitable vehicles based on job requirements

  • Ongoing working relationships with trusted partners

We expect all drivers and suppliers to operate in line with our standards of professionalism, compliance and conduct.

Conduct & Professional Behaviour

We are committed to maintaining high standards of conduct across all areas of our business.

This includes:

  • Acting with honesty, integrity and professionalism

  • Treating customers, partners and colleagues with respect

  • Maintaining clear and transparent communication

  • Taking responsibility for actions and decisions

  • Delivering services in line with agreed expectations

These principles underpin how we operate and support long-term, trusted relationships.

Ethical Business Conduct

We conduct our business with integrity and in accordance with accepted standards of fair and lawful practice.

This includes:

  • Acting honestly in all business dealings

  • Avoiding conflicts of interest and declaring any potential conflicts where they arise

  • Operating in a fair and competitive manner and not engaging in anti-competitive practices

  • Not offering or accepting bribes, inappropriate payments or inducements

  • Ensuring any gifts or hospitality are reasonable, proportionate and do not influence business decisions

We expect the same standards from all partners and suppliers.

Legal & Regulatory Compliance

We operate in accordance with relevant UK legislation and industry standards applicable to our services.

This includes:

  • Compliance with transport and road safety regulations

  • Adherence to employment and contractor requirements

  • Alignment with recognised industry practices

  • Maintaining appropriate documentation and records

Health & Safety

We prioritise health and safety across all areas of our operations.

Our approach includes:

  • Promoting safe working practices across all logistics and handling activities

  • Awareness of manual handling and operational risks

  • Consideration of site-specific requirements and constraints

  • Clear communication of safety requirements to drivers and partners

We operate in line with our Health & Safety policies and procedures and are committed to maintaining a safe working environment for all individuals involved in our operations.

Failure to comply with health and safety requirements may result in removal from work or termination of engagement.

Whistleblowing & Reporting Concerns

We are committed to maintaining an open and accountable culture where concerns can be raised without fear.

Individuals working with or alongside GJS are encouraged to report any concerns relating to:

  • Unlawful activity

  • Unsafe practices

  • Ethical misconduct

  • Breaches of company standards

Concerns can be raised through appropriate internal channels, including management or designated contacts.

We are committed to:

  • Treating all reports seriously

  • Maintaining confidentiality where appropriate

  • Ensuring individuals are not disadvantaged for raising concerns in good faith

Information Security & Confidentiality

We recognise the importance of protecting information and maintaining confidentiality.

This includes:

  • Protecting customer, supplier and company data

  • Handling information securely and appropriately

  • Complying with applicable data protection requirements

  • Ensuring information is only shared where necessary and authorised

Use of Company Resouces

We expect all individuals working with GJS to use company resources and assets responsibly.

This includes:

  • Using equipment, vehicles and systems appropriately

  • Protecting company property from misuse or damage

  • Ensuring resources are used for legitimate business purposes

Risk Management & Accountability

We take a risk-aware approach to all operations, particularly when handling time-critical or high-value consignments.

This includes:

  • Assessing delivery requirements and associated risks

  • Applying appropriate controls based on the nature of each job

  • Maintaining clear accountability across all stages of delivery

  • Responding promptly to issues or changes

  • Escalating and resolving problems in a structured manner

Insurance & Protection

We maintain appropriate levels of insurance to support our operations and protect our customers’ goods.

This includes:

  • Marine, Cargo and Goods in Transit insurance

  • Public Liability insurance

  • Employers Liability insurance

All deliveries are undertaken with appropriate consideration of risk, handling and security requirements.

Service Consistency & Continuous Improvement

We are committed to maintaining consistent service levels across all deliveries through structured planning, real-time operational control and ongoing performance review.

Our approach includes:

  • Careful planning and allocation of appropriate vehicles and drivers based on job requirements

  • Clear briefing and communication of delivery instructions prior to collection

  • Centralised job management to ensure visibility and coordination across all deliveries

  • Real-time communication between operations and drivers throughout each job

  • Active monitoring of delivery progress, with the ability to respond quickly to changes or issues

  • Structured escalation procedures to manage delays, risks or unexpected events

  • Post-delivery review where required to identify improvements and maintain service standards

We continuously review operational performance and identify opportunities to improve efficiency, reliability and consistency across our services.

Training & Competence

We recognise that maintaining consistent service levels depends on the capability and understanding of the people delivering our services.

We ensure that individuals working within our operations are appropriately briefed and supported to meet the required standards.

Our approach includes:

  • Clear communication of job requirements and expectations prior to each delivery

  • Ongoing operational guidance and support from our team

  • Working with experienced drivers and partners who understand the requirements of time-critical logistics

  • Reinforcing standards of professionalism, safety and service through day-to-day operations

  • Providing additional instruction or clarification where specific delivery requirements apply

We are committed to continuously strengthening our approach to training and competence as the business grows.

Client Commitment

We are committed to delivering a reliable, professional and consistent service to our customers.

This includes:

  • Careful planning of time-critical deliveries

  • Allocation of appropriate vehicles and drivers

  • Ongoing communication throughout each job

  • Rapid response to changes or issues

  • A focus on long-term service relationships

Continuous Improvement

We are committed to continuously improving our operations and maintaining high standards of service.

This includes:

  • Reviewing operational performance

  • Identifying areas for improvement

  • Adopting new technologies where appropriate

  • Strengthening processes and controls as the business grows

Breach of Policy

Failure to comply with the standards set out in this document may result in corrective action, including removal from work or termination of engagement where appropriate.