Operations Assistant

About Us

GJS is one of the UK’s leading same-day courier companies, providing a wide range of courier services to businesses from our locations in the South East.

Our Mission

We are committed to delivering fast, flexible, and efficient courier solutions that meet today’s logistical challenges while offering a premium delivery experience blending speed, flexibility, and convenience.

GJS is a diverse and inclusive company with a team of dedicated professionals from various backgrounds working together to make an impact on businesses and communities.

Job Title: Operations Assistant
Location: Sittingbourne, UK
Department: Operations
Contract Type: Permanent 
Working Pattern: Full-time (Monday to Friday)

Key Responsibilities

• Take customer bookings on the GJS system and handle customer queries via telephone, email, fax, and other communication channels.
• Monitor the Operations email mailbox and respond to bookings and queries in a timely manner.
• Control and dispatch drivers, including monitoring circuits, drivers, and subcontractors to ensure timely collections and deliveries.
• Handle problems and queries arising from the daily transport operations and customer service provisions.
• Match, collate, and send customer invoices.
• Manage driver data tasks, including license checks, holiday requests, and HR-related administrative duties.
• Oversee subcontractor control tasks such as booking jobs, processing invoices, price checking, proof of delivery matching, payment report creation, and payment processing.
• Ensure drivers complete daily defect checks on the Tru-Checks system.
• Check the DES system to perform diesel matching and associated tasks.
• Oversee PCNs and fines, including cost control, driver expense allocation, and record management.
• Monitor driver behaviour, including telematics analysis and reporting, processing driver weekly checks, fuel sheets, and vehicle checks.
• Manage fleet-related accounts, including Dart, TfL, lease companies, fuel card providers, and more.
• Conduct clandestine prevention tasks and reporting.
• Perform general administrative duties, including ATA carnets, customer paperwork, planning, facilities, and building management tasks.
• Assist with warehouse operations, loading/unloading vehicles, occasional driving jobs, project work, and other duties as required.
• Represent the company professionally, in line with company values.

What We’re Looking For

• Minimum of two years of experience in an administrative, operations, or customer service role.
• Excellent verbal and written communication skills.
• Proficiency in MS Word and Excel.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment, meet deadlines, and handle multiple functions daily.
• High level of accuracy and attention to detail.
• Strong interpersonal skills for working individually and as part of a team.
• Committed, adaptable, reliable, and punctual.
• Conscientious work ethic.

Desirable

• Experience in the road transport industry, ideally in a leading same-day courier company or similar field.

Why Join Us?

• Work in a dynamic, collaborative environment with a company culture focused on learning and development.
• Competitive salary depending on experience.
• Company pension.
• Free on-site parking.

Want to learn more about us? Visit https://www.gjsservices.com/about-gjs

We look forward to hearing from you!